If something is not right, we would rather fix it than argue about it. This page sets out how returns work.

The window

You have 30 days from delivery to start a return on an unused item in its original packaging.

Items that cannot be returned for hygiene reasons are marked as such on the product page.

How to start one

Contact us through the client centre with your order number and what is wrong. We reply with return instructions and, where the fault is ours, a prepaid label.

Faulty or damaged

Tell us within 7 days of delivery and send a photograph. We replace or refund, and we cover the return postage.

A fault found later is still covered if it is a manufacturing defect rather than wear.

Changed your mind

Send it back within the 30 days at your own cost. Once it arrives and passes inspection we refund the item price.

Refunds

Refunds go back to the original payment method within 5 to 10 business days of us receiving the return. Your bank sets the final timing.

Original delivery charges are refunded when the return is our fault, and not when it is a change of mind.

Questions about this policy? Reach us through the client centre.